Contact Us

This is a contact form for players who have questions, suggestions, or issues related to sports betting that need to be addressed. For any need related to sports betting, this is the recommended method of communication. If your need is somewhat urgent, the Customer Support representatives here are the "A-teams" of the service world; they are more than equipped to deal with almost any situation. However, if you prefer the old school methods, you can also reach us at BetSites.NG via Facebook and Twitter.

Writing to us about a payout

A message about money gets answered faster when it carries the things we would otherwise have to ask for: the operator's name as it appears on your account, the date you asked for the withdrawal, the amount and the payment method, and whatever the operator replied — a screenshot of the cashier page or the support chat does more than a description of it. If a figure on this site is what sent you to that operator, name the page, because the page names where its figure came from and we can check both in the same minute. Do not send passwords, card numbers, or the one-time code from your bank; nobody here needs them, and anybody who asks you for them is not us.

Where a dispute actually goes

This site is not a regulator and cannot order an operator to pay. What we can do is correct our own page, and say plainly where the complaint belongs. Start inside the operator's own complaints procedure, in writing, and keep the reference number it gives you. If that runs out, the body that hears it depends on where the licence is: since the Supreme Court judgment of 22 November 2024 the National Lottery Regulatory Commission covers the Federal Capital Territory, Lagos licences sit with the Lagos State Lotteries and Gaming Authority, and other states answer to their own gaming authority. The operator's licence page names which one it holds, and that is the address to use.